Privacy Policy for MetricGrab.com
1. Introduction
At MetricGrab (“we,” “us,” or “our”), accessible via metricgrab.com (the “Site”), we are committed to safeguarding your privacy and ensuring that your personal data is protected with the highest standards of security and transparency. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We take a privacy-first approach to all our data processing activities and strive to give you control over your personal information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and others who access metricgrab.com or use our services. MetricGrab is the data controller responsible for the processing of your personal data, as defined under applicable data protection legislation. For inquiries regarding how we process your personal data, please contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a) Usage Data: This includes data about your interactions with our website, such as browser type and version, IP address, pages visited, session duration, referring URLs, and other diagnostic data.
b) Account Data: When you create an account or make a purchase, we collect personal identifiers such as your name, postal address, email address, and phone number.
c) Profile Data: Preferences, interests, past purchases, and user behavior data are collected to personalize your experience and optimize service performance.
d) Communication Data: We retain records of your interactions with our team, including support requests, live chats, and email correspondence.
e) Technical Data: This includes information about the devices you use to access our Site, including device model, operating system, browser configuration, time zone, and language settings.
f) Transaction Data: Information concerning payments, billing, delivery methods, and transaction history is collected when you engage in commerce on our Site.
g) Preference Data: Marketing consent, newsletter subscriptions, and product interest indicators are collected to tailor communication to your preferences.
4. Legal Bases for Processing
We process your personal data only where we have a lawful basis for doing so:
– Legitimate Interests: To enhance and secure our services and maintain essential business operations.
– Contractual Necessity: To fulfill contractual obligations when providing services or products.
– Legal Obligation: To meet legal requirements, such as regulatory compliance.
– Consent: For practices such as direct marketing or placing non-essential cookies, where your express consent is required.
Where consent is the basis of processing, you may withdraw it at any time without affecting the lawfulness of processing prior to such withdrawal.
5. Your Rights
In accordance with GDPR, CCPA, and other applicable laws, you have several rights concerning your personal data:
– Right of Access: Obtain confirmation of whether we process your data and request a copy.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your data under certain legal conditions (“Right to be Forgotten”).
– Right to Restriction: Request limitations on the processing of your personal data.
– Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller.
– Right to Object: Object to the processing of your data where carried out on the basis of legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination (under CCPA): You will not be discriminated against for exercising your rights under privacy laws.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We employ advanced technical and organizational safeguards to secure your personal data. These include but are not limited to:
– End-to-end encryption during data transmission;
– Role-based access controls and user authentication;
– Regular secure backups of critical data;
– Extensive employee training on data protection policies;
– Firewalls and threat detection tools to prevent unauthorized access.
While no security system is infallible, we take appropriate measures in line with industry standards to prevent data loss, misuse, alteration, or unauthorized access.
7. International Transfers
Your personal data may be processed in countries outside your jurisdiction. Where such international transfers occur, we implement appropriate safeguards, including standard contractual clauses approved by the European Commission, and ensure compliance with applicable privacy regulations. By using our services, you acknowledge and agree to such transfers.
8. Data Retention
We retain your personal data only for as long as is necessary for the purposes laid out in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
– Usage Data: 12 months after collection;
– Account and Profile Data: Remains active until your account is deleted or 24 months after last activity;
– Transaction Data: Retained for 7 years to comply with financial regulations;
– Communication Data: Stored for up to 24 months for operational and support follow-up;
– Preference Data: Retained until you revise or revoke your preferences.
Once data is no longer required, it is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on metricgrab.com to enhance website functionality and improve user experience. Cookies fall into the following categories:
– Essential Cookies: Necessary for the functioning of core features, such as authentication and security.
– Functional Cookies: Enable personalization of content based on user selections or preferences.
– Analytics Cookies: Help us understand how users interact with the website by collecting information on usage behavior.
– Performance Cookies: Measure and analyze system performance and page speed.
These technologies may collect information such as your IP address, browser type, referring pages, and interactions with the Site.
10. Cookie Management and Compliance
Under GDPR and CCPA, we uphold your right to manage cookies. Upon first visit to metricgrab.com, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies. You may also adjust your preferences at any time via our Cookie Settings panel or modify your browser settings to control cookies. Please note that disabling certain cookies may affect the performance and functionality of the Site.
11. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect or process personal data from anyone under this age. If it is brought to our attention that data has been collected from a child without verified parental consent, we will delete such data promptly. If you believe a child has submitted personal information to us, please contact us at [email protected].
12. Policy Updates
We reserve the right to revise this Privacy Policy from time to time to reflect legal, technical, or business developments. Users will be notified of material changes through appropriate channels, which may include email notifications or prominent notices on metricgrab.com. Your continued use of our services following such updates constitutes your acceptance of the revised policy.
13. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us at:
Email: [email protected]
We are committed to investigating and resolving privacy inquiries and complaints in accordance with applicable data protection laws.
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By using metricgrab.com, you acknowledge that you have read and understood this Privacy Policy. We remain committed to maintaining full compliance with the GDPR, CCPA, and all other relevant data privacy frameworks, and invite you to reach out if you have any concerns regarding your privacy or data protection.